Damaged Goods/Missing Items
All freight must be inspected at time of delivery for damage. If product is found to be damaged, we require you to refuse delivery. All freight claims and shortages must be noted on the bill of lading at time delivery. Failure to note any freight shortages and/or damage on the bill of lading makes the consignee responsible for all freight shortages and/or damages. Elitetoolboxes.com will gladly help with the re-shipment of replacement products when the consignee has properly noted such shortages/damage during delivery. If shipment is refused due to damage, please call customer support at 1-877-453-5077 so that we may order a replacement product. Our remedy for Damaged/Defective Goods will be either replacement parts or a new replacement of the same model at no charge. If you decide you do not want replacement parts or a replacement model, the item can only be returned to us according to our 30-Day Return Policy.
Refused deliveries that are not covered under our Damaged Goods Policy will be refunded the original purchase price minus our actual shipping costs to and from the delivery location and a 20% restocking fee.
Shipping Methods and Delivery Times
EliteToolboxes.com ships from multiple warehouses using different freight carriers depending on consumer location. Orders containing products from different manufacturers may show up in multiple deliveries as they may ship from different locations. Customers can expect to recieve their product within 7-14 business days of original order date. For more information on specific shipping methods and delivery times, please contact our customer service representatives at 1-877-453-5077.
Shipping Locations & Restrictions
Elitetoolboxes.com currently ships to the lower 48 contiguous US States only. Some shipping restrictions may also apply to customers who live on an island with no access or limited access via bridge/ferry or remote locations throughout the US such as but not limited to the upper peninsula of Michigan and a few small portions of Montana. Please contact a customer service representative at 1-877-453-5077 if you have any questions regarding delivery to your specific location.
At this time, we do not ship to Canada due to the size and freight costs related to our products.